They may want to discuss things further with you so be prepared for further correspondence for the request in some circumstances. There seems to be no hard and fast rule.Īpple says that some refund requests will be manually checked and granted, or not. Depending on the item, your country of residence and the reason for the refund, this may or may not be granted. Apple will also consider a refund for any of their items bought within 90 days of purchase, with some exceptions. The request is reviewed by Apple manually and then granted, or not. Had the item longer than 14 days? A refund may still be possible but you have to make a case and provide a legitimate reason for the refund. When it comes to physical Apple products, purchased either from the online store or a physical Apple store, buyers get 14 days no quibble refunds for anything, for any reason. However, Apple takes care to explain your rights and your responsibilities on their website. EU residents have different rights to US residents, and Asian markets have different rights than either group. The exact refund policy depends on where you live. If the item is not how it was described, not fit for purpose, doesn’t work, or you are otherwise disappointed by something it does, or doesn’t do, you may be eligible for a refund.
#Itunes refund how to
If that happens to you, not all is lost: here’s how to get a refund from the Apple app store or iTunes.ĭespite being digital, apps, eBooks, music, movies or games are still classed as an “item” and have many of the same legal rights as physical goods. It’s a pain, and frustrating, for sure, but not at all unheard of. Nearly everyone has purchased a app for an allegedly compatible device, only to watch it spin it’s loading icon endlessly while nothing happens.
Some apps don’t work on the devices they say they do, sometimes they just don’t work well at all. Unfortunately, that’s not always the case. When you purchase an app for your device, the goal is that it will load perfectly, open perfectly every time, and allow you to interact as the app intends with minimal fracas. How To Get a Refund from the Apple App Store or iTunes
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